Matt Hartley

Dynamic Community Support Professional with years of experience fostering support to client communities while strategically balancing company and client goals to maximize satisfaction. Accomplished career path as a podcast producer, co-host, and technology writer, focusing on all functions related to improving the members/users experience and driving bottom-line results. Qualified for top-level technical support in Windows and Linux, software/hardware components, and IT network peripherals. Tactfully resolves issues, making recommendations, and is always ready to dive into the trenches and tackle even the most challenging problems/requests. Strong ticketing track record, providing value, developing effective escalation strategies, removing obstacles, and getting the job done quickly.